A carer holds hands with an elderly person
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Hull Helpline launched to support residents most in need during coronavirus crisis

Hull City Council has launched a Hull Helpline to support vulnerable residents impacted by the coronavirus pandemic.

The helpline has been set up for those who may have no other means of support and who may need help to access essential items and services including food, health and wellbeing and financial advice.

It is available seven days a week from 9am to 5pm.

Residents should register their need for support through an online form which is now live on the council’s website hull.gov.uk or by calling the Hull Helpline number on 01482 300307.

When a person registers their details, their level of need will be assessed and prioritised, with support being mobilised when appropriate to help protect the city’s most vulnerable residents.

Councillor Stephen Brady, leader of Hull City Council, said: “We have had many offers of help and support already and I want to say thank you for these, it’s fantastic to see. We will now begin the process of assessing the needs of those who need it and deploying those who can help.

“Hull is renowned for its community spirit and pride and this is a time we need to call upon it – more than ever before. I know many of you will already be helping vulnerable or elderly people who you know or that live close by. On behalf of the city I want to thank you. By working together we will get through this, we will become stronger and more resilient.”

Hull culture company Absolutely Cultured is working with the council to co-ordinate a citywide volunteering response with volunteers who have training and experience to help residents.

People can register their interest in volunteering to support the Absolutely Cultured volunteers here.

Stephen Munn, chief executive and artistic director of Absolutely Cultured, said: “These are challenging and unprecedented times for all of us and we can see that nationally the NHS and other organisations are looking to volunteers to bolster efforts to combat this virus and support the most vulnerable in our society.

“We are in the fortunate position that we have an excellent, well-established and highly trained army of blue-coated volunteers that are ready to step up and support the community, along with the infrastructure and experience to manage that coordinated effort.”

Councillor Stephen Brady

Councillor Stephen Brady, leader of Hull City Council.

Hull City Council will deploy council staff from non-essential service areas to work with a range of voluntary sector organisations to support communities and vulnerable residents.

Find information on coronavirus-related closures here and cancellations here.

A fireworks display
An NHS nurse.