Work to remodel the Wilson Centre will begin in January.
Hull City Council’s flagship customer service centre in Alfred Gelder Street will see a meet-and-greet area created alongside new online stations where customers can access services.
Cash kiosks, a waiting area and private interview rooms will also be added.
The changes will also see the Citizens Advice Bureau move downstairs to allow easier access.
Works will start on Monday 6 January and are expected to last up to eight weeks. During the works, all services will move upstairs. Disabled access will be maintained and clear signage will be in place.
During the works, Bransholme and the Orchard customer service centres will be open Monday to Friday, allow residents to access council services without visiting the city centre.
Councillor Mike Thompson, Hull City Council’s portfolio holder for neighbourhoods and communities’ said: “This work to modernise the Wilson Centre will offer even more support for our residents.
“Once complete, staff will be on hand to assist people access more than 80 council services online as well as providing top quality one-to-one advice.”
For the duration of the works, there will be no facility to make payments by cash, however cash payments can be made at a local Paypoint or at the Bransholme customer service centre.
The call centre is now also accepting new housing repair enquiries seven days a week. Many services can already be accessed online.