Bransholme and Orchard Park customer service centres to be open from Monday

Bransholme and Orchard Park Customer Service Centres will be available from Monday for residents who are unable to have queries dealt with online or over the phone.

Restrictions will be in place allowing a limited number of people into the buildings at any time, with social distancing measures in place. Customers should make an appointment prior to attending the centres.

Residents are encouraged to use the council website to find information and advice, or continue to call or email in the first instance.

Perspex screens have been installed to protect both staff and customers and regular cleaning of equipment will take place.

Staff will be available to meet and greet residents and will be wearing face screens for safety reasons. Anyone visiting will be asked to use the hand sanitiser provided upon entering the buildings,. Only one person per enquiry will be allowed to enter where possible.

Councillor Mike Thompson, Hull City Council’s portfolio holder for neighbourhoods and communities, said: “Centres are opening for those who are unable to have problems dealt with online or by our call centre.

“There are more than 80 council services that can be accessed via the website and it has been encouraging to see so many residents successfully accessing help this way during the pandemic.

“The safety of our staff and customers is paramount and I would strongly urge anyone who can avoid visiting a centre to continue to do so for the time being.”

Anyone displaying symptoms of coronavirus should not attend a customer service centre.

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