The Wilson Centre in Alfred Gelder Street. Hull.
The Wilson Centre in Alfred Gelder Street, Hull.

Hull’s Customer Service Centres and Citizens Advice to reopen for appointments

The Wilson Centre, Bransholme and Orchard Park Customer Service Centres will reopen for appointments from Monday (12 April) for residents who are unable to have queries dealt with online or over the phone.

Restrictions will be in place allowing a limited number of people into the buildings at any time, with social distancing measures in place. Customers should make an appointment prior to attending the centres.

Residents are encouraged to use the council website to find information and advice, or continue to call or email in the first instance.

Lisa Buttery, Head of Customer Services, said: “I’m pleased that we are now able to reopen our centres to assist residents with the essential services they receive from us.

“I would urge anyone with an issue to please visit or call 01482 300 300 to make an appointment.

“Centres are opening for those who are unable to have problems dealt with online or by our call centre.

“There are more than 80 council services that can be accessed via the website and it has been encouraging to see so many residents successfully accessing help this way during the pandemic.

“The safety of our staff and customers is paramount and I would strongly urge anyone who can avoid visiting a centre to continue to do so for the time being.”

Citizens Advice will be open at the Wilson Centre on Monday, Wednesday and Friday. Limited face to face advice is available and customers are encouraged to call the Adviceline: on 0800 144 88 48 (Freephone). Hull Citizens Advice are able to provide free, independent and confidential advice on a range of problems including employment, furlough, benefits, debt and money problems, housing and more.

Anyone displaying symptoms of coronavirus should not attend a customer service centre.

Hull City Council Housing
Woodford Leisure Centre.